Grace Family Medicine
340 Arnett Boulevard, Rochester, NY 14619
Phone: (585) 235-2250, Fax (585) 235-0011

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Frequently Asked Questions (FAQs)


How do I set up/change/cancel an appointment?


Please call our office number during regular business hours.


What are your usual office hours?


Currently we are open Monday through Friday from 8 am to 6 pm. As our office grows, we hope to be able to add evening and weekend hours.


How do I get to the office?


We are located on the western edge of Rochester in the heart of the 19th Ward across the Genesee River from the University of Rochester campus. From the east, get off the 490 expressway at the Broad Street exit, come down West Main Street to Genesee Street, and turn left to Arnett Blvd. From the west, get off the 390 expressway at Chili Avenue and come into the city on Chili Avenue, then turn right at the Rugby Street traffic light and left on Arnett Blvd. at the next light. Click on the Directions button at the left for a detailed online map.


Do I have to pay for my visit at the time of my appointment?


Yes. Co-payments are always due at the time of service. There is also a discount for patients without insurance who pay for their visits the same day.


How much is my co-pay?


It depends on your particular health policy.


How can I get a prescription refilled?


Call the office and talk with one of our secretaries.


How can I find out results to my tests?


Call the office and inquire.


What do I do in an emergency?


Call the main office number any time of day or night. If your situation is extremely urgent, don't hesitate to call "911" or go directly to an emergency room.


What if I get sick after office hours or on weekends?


Call the main office number and have the answering service page the doctor who is on call for our practice.


 

Grace Family Medicine is an urban ministry sponsored by