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Frequently Asked Questions (FAQs)
What
do I do in an emergency?
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Call our office at 585-697-0004 any time of day or night. If
your situation is extremely urgent, don't hesitate to call "911" or go
directly to an emergency room.
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What if I get sick after office hours or on weekends?
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Call our office at 585-697-0004 and have the answering
service page the doctor who is on call for our practice.
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How
do I set up/change/cancel an appointment?
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Please call our office at 585-697-0004 during regular business
hours, Monday through Friday 9 am to noon and 2 pm to 5 pm, or click
here to use our Online form.
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What are your usual office hours?
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Currently we are scheduling appointments on
Monday afternoon and evening, all day Thursday, and the third Saturday of the
month. As our office grows, we will be open more days of the week.
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Do
I have to pay at the time of my appointment?
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Yes. Co-payments are always due at the time of service.
There is also a discount for patients without insurance who pay for
their visits the same day.
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How
much is my co-pay?
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It depends on your particular health policy.
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How
can I get a prescription refilled?
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Prescription refills are best handled by calling your pharmacy and having them fax us the information. Often prescriptions run out of refills when a patient has missed their regularly scheduled follow up appointment. If this is the case,
click here to use our Online form to request an appointment within a month, and then call your pharmacy and have them fax us requests for the 1-month extensions you need to cover you until your appointment. Thanks!
Note: NYS law prevents us from refilling prescriptions for controlled substances (for pain, ADHD, etc.) without having a "face-to-face encounter" (office visit) with the patient in advance. If you are running out, you will need to make an appointment to have your prescription(s) handled.
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How
can I find out results to my tests?
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Call our office at 585-697-0004 to inquire, or
click here to use our Online
form.
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How
do I get to your office?
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We're located in Rochester's NE side, right
at the corner of N Goodman and Bay Streets.
From outside the
neighborhood, get off the 590 expressway at the Empire Blvd. exit, Turn right on Empire Blvd. (which turns into Clifford Avenue) and go west to N. Goodman Street. Turn left on N. Goodman and go about 5 blocks south to the corner of Bay and Goodman. Our building is on the left, just past the traffic light.
Click here for a detailed online map.
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Are you accepting new patients?
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Thanks for asking! First call our office at 585-697-0004
to inquire,
and then click here for more
information about what's involved in becoming a new patient in our
practice.
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